Refund Policy

2025-03-30

At PPT.AI, we want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for refunds of your purchases.

1. 7-Day Money-Back Guarantee

1.1. We offer a 7-day money-back guarantee for all new purchases of our services.

1.2. The refund period begins:

• For one-time purchases: from the date of purchase
• For subscriptions: from the start date of each billing period

1.3. You can request a refund within 7 days for any reason, no questions asked.

2. Refund Eligibility

2.1. To be eligible for a refund:

• Your account must be in good standing
• The request must be made within the 7-day period
• The request must be submitted through proper channels

2.2. The following are not eligible for refund:

• Purchases made more than 7 days ago
• Accounts that have violated our Terms of Service
• Any add-on services or features marked as non-refundable
• Transaction fees (if any)

3. Refund Process

3.1. To request a refund:

• Email us at [email protected]
• Include your account email and order information
• State your request for a refund

3.2. Processing time:

• Refund requests are typically processed within 3-5 business days
• The refund will be issued to the original payment method
• Bank processing time may vary depending on your financial institution

4. After Refund

4.1. Upon refund:

• Your access to the paid features will be terminated
• Any AI-generated presentations created during the period may still be kept
• Your account will revert to free tier status (if applicable)

5. Subscription Cancellation

5.1. Requesting a refund will automatically cancel any active subscription.

5.2. You may cancel your subscription at any time:

• Cancellation will prevent future billing
• Access continues until the end of the current billing period
• No partial refunds for unused portion of subscription period outside the 7-day window

6. Special Circumstances

6.1. Technical Issues:

• If you experience technical issues that significantly impact service usage, contact our support team before requesting a refund
• We will attempt to resolve any technical issues first

6.2. Multiple Refunds:

• We reserve the right to review accounts with multiple refund requests
• Excessive refund requests may affect future eligibility

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Response Time: Within 24 hours on business days

8. Changes to Refund Policy

8.1. We reserve the right to modify this Refund Policy at any time.

8.2. Changes will not apply retroactively to purchases made before the change.

8.3. Users will be notified of any material changes to this policy.